--- title: Why Can't I Upload? description: There are a few things that might stop you from uploading files into your workspace. Let's take a look. --- [Skip to content](https://help.safelinkhub.com/why-cant-i-upload#main-content) English Show submenu for translations [Contact us](https://help.safelinkhub.com/kb-tickets/new?hsLang=en) [![safelink](https://help.safelinkhub.com/hs-fs/hubfs/safelink.png?width=133&height=30&name=safelink.png)](https://safelinkhub.com/) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://help.safelinkhub.com/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Hub](https://help.safelinkhub.com/?hsLang=en) 2. [FAQ's](https://help.safelinkhub.com/faqs?hsLang=en) # Why Can't I Upload? ## There are a few things that might stop you from uploading files into your workspace. Let's take a look. [Why Can't I Upload?- Gen 4](https://help.safelinkhub.com/why-cant-i-upload#gen4) [Why Can't I Upload?- Gen 3](https://help.safelinkhub.com/why-cant-i-upload#gen3)   ### Why Can't I Upload?- Gen 4   #### Where do I upload my documents? 1. To upload files into your workspace, click **Documents**. ![f01](https://help.safelinkhub.com/hs-fs/hubfs/f01.png?width=688&height=364&name=f01.png) 2. Click the **Upload Documents** button to open the upload modal. ![f02](https://help.safelinkhub.com/hs-fs/hubfs/f02.png?width=688&height=316&name=f02.png) 3. Next, click **Add Files** or click **Add Folders**. Using Google Chrome, you can drag and drop files directly onto the page! ![f03](https://help.safelinkhub.com/hs-fs/hubfs/f03.png?width=522&height=335&name=f03.png) #### I'm in the Documents Area, but the upload tool is missing... Workspace Managers decide who can and cannot upload documents into the workspace. By default, users invited into the system will not be able to upload files. If you have been invited into a workspace to upload documents and do not see the upload tool, Please contact the Workspace Manager or send a message to Safelink Support. We can reach out to this person on your behalf. #### Can Safelink Support adjust my upload permissions? Unfortunately, our hands are tied. Only your Workspace Manager can adjust your upload permission in the workspace.. #### Why are my files not uploading? Occasionally files take a moment to find their way into the Documents Area. Please try refreshing your page if you have just uploaded files into the workspace and cannot see them. If you receive an error or your files are not processing, please send Safelink Support a message, and we will be happy to assist. --- ### Why Can't I Upload?- Gen 3   #### Where do I upload my documents? 1. To upload files into your workspace, click **Documents**. ![](https://storage.crisp.chat/users/helpdesk/website/fe95e4a65e1fd000/image_10ae24g.png) 2. Next, click **Add Files** or click **Add Folders**. Using Google Chrome, you can drag and drop files directly onto the page! ![](https://storage.crisp.chat/users/helpdesk/website/fe95e4a65e1fd000/image_18lrgkj.png) #### I'm in the Documents Area, but the upload tool is missing... Workspace Managers decide who can and cannot upload documents into the workspace. By default, users invited into the system will not be able to upload files. If you have been invited into a workspace to upload documents and do not see the upload tool, Please contact the Workspace Manager or send a message to Safelink Support. We can reach out to this person on your behalf. #### Can Safelink Support adjust my upload permissions? Unfortunately, our hands are tied. Only your Workspace Manager can adjust your upload permission in the workspace.. #### Why are my files not uploading? Occasionally files take a moment to find their way into the Documents Area. Please try refreshing your page if you have just uploaded files into the workspace and cannot see them. 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