--- title: FAQ's | Knowledge Hub description: Frequently Asked Questions --- [Skip to content](https://help.safelinkhub.com/faqs#main-content) English Show submenu for translations [Contact us](https://help.safelinkhub.com/kb-tickets/new) [![safelink](https://help.safelinkhub.com/hs-fs/hubfs/safelink.png?width=133&height=30&name=safelink.png)](https://safelinkhub.com/) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://help.safelinkhub.com/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Hub](https://help.safelinkhub.com/) 2. [FAQ's](https://help.safelinkhub.com/faqs) # FAQ's Frequently Asked Questions - [Why can’t I access the Safelink site?](https://help.safelinkhub.com/why-cant-i-access-the-safelink-site) - [Why do some uploads fail but not others?](https://help.safelinkhub.com/why-do-some-uploads-fail-but-not-others) - [File Processing - What Happens When I Upload a File?](https://help.safelinkhub.com/file-processing-what-happens-when-i-upload-a-file) - [How to Compress a Folder Using 7-Zip Utility](https://help.safelinkhub.com/how-to-compress-a-folder-using-7-zip-utility) - [Why Can't I Upload?](https://help.safelinkhub.com/why-cant-i-upload) - [Clients Awaiting Admin Approval - Why Can’t I Access My Workspace?](https://help.safelinkhub.com/clients-awaiting-admin-approval) - [Frequently Asked Questions](https://help.safelinkhub.com/frequently-asked-questions) - [Definition of file processing statuses](https://help.safelinkhub.com/definition-of-file-processing-statuses) - [What Is A Site?](https://help.safelinkhub.com/what-is-a-site) - [Supported File Types](https://help.safelinkhub.com/supported-file-types) - [Problems when Unpacking Zip files](https://help.safelinkhub.com/problems-when-unpacking-zip-files) - [Activity Report Email Notifications](https://help.safelinkhub.com/activity-email-notifications) - [Supported Folder and Document Names in Safelink](https://help.safelinkhub.com/supported-folder-and-document-names-in-safelink) - [Dates Definition](https://help.safelinkhub.com/definition-of-dates) - [Recovering a Deleted Workspace or Data Room](https://help.safelinkhub.com/recovering-a-deleted-workspace-or-data-room) See less ▼ - [Getting Started](https://help.safelinkhub.com/getting-started#main-content) - [Introduction to Safelink](https://help.safelinkhub.com/getting-started#introduction-to-safelink) - [Getting Started with Your Account](https://help.safelinkhub.com/getting-started#getting-started-with-your-account) - [Documents Area Overview](https://help.safelinkhub.com/getting-started#documents-area-overview) - [Navigation & Interface](https://help.safelinkhub.com/getting-started#navigation-interface) - [Lexiti](https://help.safelinkhub.com/lexiti#main-content) - [Bundles](https://help.safelinkhub.com/lexiti#bundles) - [Chronology](https://help.safelinkhub.com/lexiti#chronology) - [Document Review](https://help.safelinkhub.com/lexiti#document-review) - [Managing Documents & Folders](https://help.safelinkhub.com/lexiti#managing-documents-folders) - [Lexiti FAQ's](https://help.safelinkhub.com/lexiti#lexiti-faqs) - [Billing & Subscription](https://help.safelinkhub.com/lexiti#billing-subscription) - [Managing Your Lexiti Workspace](https://help.safelinkhub.com/lexiti#managing-your-lexiti-workspace) - [Expero Virtual Data Rooms](https://help.safelinkhub.com/expero-virtual-data-rooms#main-content) - [Getting Started](https://help.safelinkhub.com/expero-virtual-data-rooms#getting-started) - [Upload](https://help.safelinkhub.com/expero-virtual-data-rooms#upload) - [Managing Documents & Folders](https://help.safelinkhub.com/expero-virtual-data-rooms#managing-documents-folders) - [Working with Documents](https://help.safelinkhub.com/expero-virtual-data-rooms#working-with-documents) - [Download](https://help.safelinkhub.com/expero-virtual-data-rooms#download) - [Managing Your Data Room](https://help.safelinkhub.com/expero-virtual-data-rooms#managing-your-data-room) - [eReview | Document Review | Litigation](https://help.safelinkhub.com/ereview-document-review-litigation) - [Using Workspace (General)](https://help.safelinkhub.com/using-workspace-general#main-content) - [Workspace Navigation & Views](https://help.safelinkhub.com/using-workspace-general#workspace-navigation-views) - [Uploading Documents & Folders](https://help.safelinkhub.com/using-workspace-general#uploading-documents-folders) - [Managing Documents & Folders](https://help.safelinkhub.com/using-workspace-general#managing-documents-folders) - [Working with Documents](https://help.safelinkhub.com/using-workspace-general#working-with-documents) - [Downloads & Exports](https://help.safelinkhub.com/using-workspace-general#downloads-exports) - [Authentication & Access](https://help.safelinkhub.com/using-workspace-general#authentication-access) - [Reports](https://help.safelinkhub.com/using-workspace-general#reports) - [Managing Workspace (General)](https://help.safelinkhub.com/managing-workspace-general#main-content) - [Workspace Setup](https://help.safelinkhub.com/managing-workspace-general#workspace-setup) - [User Management](https://help.safelinkhub.com/managing-workspace-general#user-management) - [Groups & Permissions](https://help.safelinkhub.com/managing-workspace-general#groups-permissions) - [Workspace Security](https://help.safelinkhub.com/managing-workspace-general#workspace-security) - [Workspace Administration](https://help.safelinkhub.com/managing-workspace-general#workspace-administration) - [Workspace Management Reports](https://help.safelinkhub.com/managing-workspace-general#workspace-management-reports) - [Managing Licence](https://help.safelinkhub.com/managing-licence#main-content) - [Licence Users & Access](https://help.safelinkhub.com/managing-licence#licence-users-access) - [Licence Settings](https://help.safelinkhub.com/managing-licence#licence-settings) - [Security & Authentication](https://help.safelinkhub.com/managing-licence#security-authentication) - [Workspace Management](https://help.safelinkhub.com/managing-licence#workspace-management) - [Global Reports](https://help.safelinkhub.com/managing-licence#global-reports) - [Invoice & Billing](https://help.safelinkhub.com/managing-licence#invoice-billing) - [Safelink Apps and Features](https://help.safelinkhub.com/safelink-apps-and-features#main-content) - [Annotations](https://help.safelinkhub.com/safelink-apps-and-features#annotations) - [Watermarks](https://help.safelinkhub.com/safelink-apps-and-features#watermarks) - [Redaction](https://help.safelinkhub.com/safelink-apps-and-features#redaction) - [Search](https://help.safelinkhub.com/safelink-apps-and-features#search) - [Secure File Transfer](https://help.safelinkhub.com/safelink-apps-and-features#secure-file-transfer) - [Numbering](https://help.safelinkhub.com/safelink-apps-and-features#numbering) - [Micro-Blog App](https://help.safelinkhub.com/safelink-apps-and-features#micro-blog-app) - [Language Translation](https://help.safelinkhub.com/safelink-apps-and-features#language-translation) - [Two-Phase Approval](https://help.safelinkhub.com/safelink-apps-and-features#two-phase-approval) - [Labels & Custom Fields](https://help.safelinkhub.com/safelink-apps-and-features#labels-custom-fields) - [Secure Mail](https://help.safelinkhub.com/safelink-apps-and-features#secure-mail) - [Magic Columns](https://help.safelinkhub.com/safelink-apps-and-features#magic-columns) - [Mentions](https://help.safelinkhub.com/safelink-apps-and-features#mentions) - [Terms](https://help.safelinkhub.com/safelink-apps-and-features#terms) - [Electronic Signature](https://help.safelinkhub.com/safelink-apps-and-features#electronic-signature) - [Duplicates](https://help.safelinkhub.com/safelink-apps-and-features#duplicates) - [Spreadsheet Viewer](https://help.safelinkhub.com/safelink-apps-and-features#spreadsheet-viewer) - [Q&A](https://help.safelinkhub.com/safelink-apps-and-features#qa) - [Task & Events](https://help.safelinkhub.com/safelink-apps-and-features#task-events) - [API & Integrations](https://help.safelinkhub.com/safelink-apps-and-features#api-integrations) - [Ask Alex](https://help.safelinkhub.com/safelink-apps-and-features#ask-alex) - [User Settings](https://help.safelinkhub.com/user-settings#main-content) - [Account Security](https://help.safelinkhub.com/user-settings#account-security) - [Profile Settings](https://help.safelinkhub.com/user-settings#profile-settings) - [Notification Settings](https://help.safelinkhub.com/user-settings#notification-settings) - [FAQ's](https://help.safelinkhub.com/faqs) [![safelink](https://help.safelinkhub.com/hs-fs/hubfs/safelink.png?width=130&height=30&name=safelink.png "safelink")](https://safelinkhub.com) Copyright © 2026, Safelink