Recovering a Deleted Workspace or Data Room

When a workspace or data room is deleted from Safelink, the deletion happens immediately, and the data room cannot be recovered. This behaviour is important to many of our customers who wish to know that when they delete data, it is deleted securely and no longer available online in any form.

Under our backup policy, we retain encrypted  offline backups for 90 days, making it possible to recover that data if it is later required. It is not possible to recover workspaces that were deleted more than 90 days prior to the recovery request being made and acted upon by us.

Our standard fee for recovering a workspace or data room from backups is £250, and we request two working days' notice to complete the process, though we may be able to complete the process in 2-4 hours in exceptional circumstances.

The fee and notice period are needed as the recovery requires manual intervention from our operations team to identify, retrieve, and restore the relevant offline backup and recover the data.

When your workspace or data room is recovered, it will be accessible to the same users as it was accessible to at the time of the backup being taken.

You can send your workspace or data room recovery requests to support@safelinkhub.com.