--- title: How to Reset a Forgotten Password description: How to reset a forgotten password --- [Skip to content](https://help.safelinkhub.com/how-to-reset-a-forgotten-password#main-content) English Show submenu for translations [Contact us](https://help.safelinkhub.com/kb-tickets/new?hsLang=en) [![safelink](https://help.safelinkhub.com/hs-fs/hubfs/safelink.png?width=133&height=30&name=safelink.png)](https://safelinkhub.com/) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://help.safelinkhub.com/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Hub](https://help.safelinkhub.com/?hsLang=en) 2. [User Settings](https://help.safelinkhub.com/user-settings?hsLang=en) 3. [Account Security](https://help.safelinkhub.com/user-settings?hsLang=en#account-security) # How to Reset a Forgotten Password ## How to reset a forgotten password   1. Click **Sign In** from the Safelink home page. ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-11-13/d54ce085-78c3-4d16-831e-892288310c3a/ascreenshot.jpeg?tl_px=120,0&br_px=2872,1538&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=1&wat_gravity=northwest&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F59D24_standard.png&wat_pad=855,-5) 2. Click **Forgot your password?.** ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-11-13/165056c9-540d-4ffd-9789-eb23d726adf5/ascreenshot.jpeg?tl_px=188,173&br_px=2665,1558&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=1&wat_gravity=northwest&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F59D24_standard.png&wat_pad=524,442) 3. Enter your email address for Safelink. ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-11-13/1bd43d32-340c-4698-9365-5c477e2f0ac3/user_cropped_screenshot.webp?tl_px=0,0&br_px=2871,1558&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=1&wat_gravity=northwest&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F59D24_standard.png&wat_pad=432,264) *If you have been issued with a secure token, please insert it now and press the button to complete the authentication. Please leave the field blank if you have not received a token.* 4. Click **Continue**. An email will be sent to you with instructions on how to complete the password reset process. ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-11-13/7bb080cf-0f23-4316-bbff-1fb87996b304/user_cropped_screenshot.webp?tl_px=0,0&br_px=2872,1558&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=1&wat_gravity=northwest&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F59D24_standard.png&wat_pad=524,502) 5. From your inbox, open the Safelink Forgotten Password Confirmation email and click **Verify my email address.** ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-11-13/803ec302-3a57-4faa-9fca-c518c9126092/user_cropped_screenshot.webp?tl_px=0,0&br_px=2242,1428&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=1&wat_gravity=northwest&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F59D24_standard.png&wat_pad=332,343) 6. A window asking for a new password will open. Please enter your new password here. ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-11-13/ecaeb450-24d1-4548-bfe0-8efdc6410ec9/ascreenshot.jpeg?tl_px=0,0&br_px=2752,1538&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=1&wat_gravity=northwest&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F59D24_standard.png&wat_pad=453,265) *Choose a password that contains at least 8 characters with upper and lower case letters, numbers and symbols. Valid symbols include !, @, #, $, %, ^, & \*, brackets and punctuation. Password complexity can be changed based on your company's requirements. Please contact us for more details.* 7. Re-enter your new password. ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-11-13/681e9a10-c3d4-4888-b7ee-3d2eeaa4e930/ascreenshot.jpeg?tl_px=0,19&br_px=2752,1558&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=1&wat_gravity=northwest&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F59D24_standard.png&wat_pad=508,307) 8. Click **Confirm Change** to save your new password. ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-11-13/a0c3f945-05f6-4549-9d14-93509710116d/ascreenshot.jpeg?tl_px=25,19&br_px=2778,1558&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=1&wat_gravity=northwest&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F59D24_standard.png&wat_pad=524,523) *Please notify your workspace admin that you have reset your password. 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