If you have recently reset your password, you will need to wait for Admin approval before you can access your workspaces again.
Why do I need admin approval?
The system encrypts your data before storing it and uses separate encryption keys for each workspace/data room. You retain your own encryption keys for each workspace/data room to which you belong (Encryption keys are created with algorithms designed to ensure that each key is unique and unpredictable).
When you reset your password, these keys will need to be reissued to you. Only a Workspace Admin can approve and reissue encryption keys. If you need Admin approval and you are uncertain whom to contact, please send email@example.com.
Can Safelink Support approve my password reset?
We are not able to approve your password reset. Safelink Staff cannot read client data unless we are specifically invited into a workspace. If we have not been invited into your workspace we will not have the necessary encryption keys.
How long will I need to wait?
The moment you begin the forgotten-password process, the system sends an email to the Workspace Admins of your workspace. Re-approval is a one-click process for the administrator of the workspace to which you belong. This grants you a fresh copy of the keys, but the need for approval creates a delay and sometimes the administrator is not immediately available.