--- title: Upload documents to a folder by email description: Send or forward an email to a folder's upload address and it appears as a document, with attachments extracted and processed. --- [Skip to content](https://help.safelinkhub.com/upload-documents-by-email#main-content) English Show submenu for translations [Contact us](https://help.safelinkhub.com/kb-tickets/new?hsLang=en) [![safelink](https://help.safelinkhub.com/hs-fs/hubfs/safelink.png?width=133&height=30&name=safelink.png)](https://safelinkhub.com/) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://help.safelinkhub.com/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Hub](https://help.safelinkhub.com/?hsLang=en) 2. [Using Workspace (General)](https://help.safelinkhub.com/using-workspace-general?hsLang=en) 3. [Uploading Documents & Folders](https://help.safelinkhub.com/using-workspace-general?hsLang=en#uploading-documents-folders) # Upload documents to a folder by email ## Forward or send emails from your work email straight into a folder, attachments included. ### Before you start You need permission to upload documents to the folder. If **Copy Upload Address** does not appear in the folder's actions, ask your Workspace Manager to give you upload permission for this folder. You must send the email from the same email address registered to your Safelink account. Emails sent from a different address are not accepted. ### Steps 1. **Open the folder and find Copy Upload Address.** In **Documents**, open the folder you want to send documents to. Under the **Directory**, select **Copy Upload Address**.  ![](https://gitlab.com/-/project/25003918/uploads/b597cdfcacc433ae82e8bd23aeecd9e4/upload-documents-by-email-step-01.png) 2. **A confirmation appears.** A message confirms that the upload address has been copied to your clipboard.  ![](https://gitlab.com/-/project/25003918/uploads/06683591daf81c1e5de0c966fcc2742f/upload-documents-by-email-step-02.png) 3. **Send or forward an email to the address.** Open your email application, compose a new message or forward an existing one, and paste the upload address into the **To** or **CC** field. Send the email. ### What happens next The email is saved in the folder as an **.eml** document. Any attachments are extracted and processed using Safelink's existing document handling. The document becomes viewable and searchable after the document processing is complete. An entry is recorded in the workspace's audit log. If the upload cannot be completed, you receive an email explaining that the upload was not successful. ### Good to know - The upload address is unique to you and this folder. Do not share it with others; it only works when the email is sent from your registered email address. - You can save the address in your email contacts for repeated use. It remains valid as long as you have upload permission on the folder. - The upload address must be in the **To** or **CC** field. It does not work in the **BCC** field. - Each email is saved as a single document named after its subject line. ### Questions **Can I send emails with attachments?** Yes. Attachments are extracted and processed alongside the email, the same as if you uploaded the file directly. **Why hasn't my emailed document appeared yet?** The document is created when the email arrives, but it becomes viewable and searchable after processing is complete. If it still does not appear, check that you sent the email from the address registered to your account and that you have upload permission on the folder. Need help? 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