Two-factor authentication using an authenticator app

Two-factor authentication provides an additional layer of security beyond the standard password and username combination for your workspaces. Using an authenticator app is a more secure way to use two-factor authentication than using SMS with a mobile number. We recommend Google Authenticator, Authy and Microsoft Authenticator. These authenticator apps are widely used and available for both iOS and Android smartphones. If you encounter a workspace requiring the use of an authenticator app, please follow the instructions below.

How to add your Safelink account to an authenticator app

Open a workspace that requires two-factor authentication.


Only workspace admins can enable two-factor authentication.

The system will prompt the 'two-factor authentication setup' page, containing your unique Safelink account barcode and key.


Open the authenticator app on your phone and find the option to add an account. Scan the barcode or enter the provided key in your smartphone.


If you don't have an app yet, you can download and install the authenticator app of your choice from the App Store or Play Store.

The authenticator app will read barcode on your screen and add your Safelink account to the app.


We are using Google Authenticator in the screenshots above. The options and display may vary slightly if you are using a different app.

Click 'Proceed' in the Safelink two-factor authentication setup page.


Enter the code provided by the your authenticator app and click 'Confirm Code' to access your workspace.


You might also find these articles helpful:

How to Set Up Your Workspace Security
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